AquaVoice

One team member's hours and attendance for a period. A summary (worked, breaks, talk, dialing and idle minutes, calls, answer rate, shifts) and a row per workday on the office clock: clock in and out, worked minutes, breaks by kind, calls, answered, calls per hour, and why a shift was closed automatically when it was. Plus the warning flags the agent page raises (late starts, long breaks, idle time, repeated automatic clock-outs). Default period: this week. No pay or wages.

agent_hours

One team member in depth, as on their performance page, for the last 7, 30 or 90 days: conversations, answer rate, meetings, deals, rank on the leaderboard, average talk time, calls by weekday, how calls ended on the line (answered, voicemail, busy, no answer), the results the member marked on calls, how many conversations they marked, the page's insights, and the latest weekly AI review of their shifts when one was already written. Default: 30 days.

agent_performance

Checks that the connection to AquaVoice works. Returns "pong".

ping

Why the automatic dialer (the "cannon") is or is not dialing a lead. Without a date: now, per campaign the lead belongs to, with the dialer's own yes or no, every rule that blocks it and when each lets go (free_again_at), the owner's seat for an owned lead, and whether the campaign's cannon is running and why not. With a date (and optionally a time, read as 30 minutes either side): what happened then, each fact marked known, estimated or unknown. Give lead_id or a phone (whole, or last 4 digits); campaign is optional.

explain_lead_dialing

The office's follow-ups (the promises to get back to a lead), with the full count and a count per agent including how many of each agent's are late. Filters combine: owner (the agent), state (open: not done yet, the default; overdue: date and time passed on the office clock, as the follow-ups screen counts "late"; today: due later today; upcoming: not due yet; done; auto_not_dialed: set for the cannon, past due and never dialled), type (call, whatsapp, email, task) and a period. The period is the day it is due, or for done the day it was done; without one, everything still owed, and done reads today. Periods ahead: tomorrow, next_7d or custom dates. Each row: when it is due, late or not, owner, lead with the last 4 digits of the phone, campaign, type, priority, the note, and whether the system booked it by itself.

followups

One call in depth, by its call id: when, agent, lead with the last 4 digits of the phone, campaign, direction, how it ended, the result marked and whether the agent or the AI chose it, talk and total seconds, the agent's note, and the AI analysis when it is ready: short summary, the sections of the long summary, recommended next step, interest and sentiment, objections and key moments. There is no transcript and no recording here, by design.

get_call

One campaign in depth. Its cannon (the auto-dialer) right now: on or off, its schedule, and the reason it is or is not dialing in the dialer console's own words, with free agents, live calls and free lines, and when it resumes after a wait. The settings that decide who is dialled: most dials per lead, hours between dials, dial order and which leads go first. Its leads as the campaigns screen splits them, and its funnel over its current leads (dialled, answered, and the latest result of each answered one, in the office's own words). Its stored lifetime figures, its answer rate in the period, and its agents (assigned, seated on the cannon now, or with calls in the period) each with calls, dial attempts, answered, answer rate, meetings set and talk minutes in the period (default: last 30 days).

get_campaign

One lead in full: status, owner and every change of owner, follow-ups, closing and deal value, do-not-call and invalid-number marks, where it came from, tags, its state in each campaign (attempts, last attempt, closed or not, last result), and the latest 30 timeline items (events, calls with their short AI summary, unanswered dials). Give lead_id, or a phone (a whole number or its last 4 digits); when the phone fits several leads the answer lists them as candidates.

get_lead

The office's campaigns, active first. Each: status (active, paused, draft), kind (people or AI voice agents), whether its cannon (the auto-dialer) is on right now, the agents assigned to it, its leads as the campaigns screen splits them (closed won, in progress, available to dial now, unavailable; the four add up to the total), the stored lifetime figures (answer rate, conversion rate = deals won out of its leads, meetings set), and the answer rate in the period (default: last 30 days). Filters: status, kind, part of the name, an agent (campaigns they are assigned to).

list_campaigns

The office's team right now: each member's name, role, and what they are doing at this moment (connected or not, on shift since when, on a call and with which lead, on a break and which kind, on a campaign's cannon, the current campaign). Active members only unless include_inactive. Filters: presence (on_shift, on_call, available, break, offline, closing = about to be clocked out for being idle), role, name. No contact details or pay.

list_agents