롯데백화점

**[HELPER TOOL]** Get all available product categories AND facilities in Lotte Department Store. **PURPOSE**: Helper tool to get exact category names and check if category is F&B or not. **🔍 CRITICAL - F&B CATEGORY CHECK**: • If category is under 'F&B' large category (e.g., 'Bakeries', 'Cafe', 'Korean', 'Western') → Use search_fnb_stores tool. • If category is NOT under 'F&B' → Use search_stores tool. **⚠️ SPECIAL HANDLING: 'Avenuel Lounge' (에비뉴엘 라운지)**: • **Mapping**: Treat 'Avenuel Lounge', 'VIP Lounge', 'MVG Lounge' all as the category **'Lounge' (라운지)**. • **Strategy**: Even if the user specifically asks for 'Avenuel Lounge', verify the existence of the broader **'Lounge'** category. • **Action**: Call `search_stores` with search_term='Lounge' (or '라운지'). This will retrieve all available lounges (e.g., 'VIP Lounge', 'Excellent Lounge') at the location, allowing you to provide a helpful answer instead of a denial. **Returns**: Hierarchical structure (Large/Medium/Small categories). **NEVER guess category names** - use exact names from this tool.

**[HELPER TOOL]** Get a list of all available Lotte Shopping locations (branches) and their business types. **PURPOSE**: Verify valid location and business_type combinations. **⚠️ CRITICAL DISTINCTION: 'Avenuel Store' vs. 'Avenuel Lounge'**: • **Scenario**: User asks 'Is there an Avenuel Lounge at Suwon?'. • **Distinction**: 1. **Business Type Check**: Suwon does NOT have 'Avenuel' business type (Store format). 2. **Facility Check**: However, users imply **'VIP Lounge'** when asking for 'Avenuel Lounge'. • **Action**: If a user asks for 'Avenuel Lounge' at a non-Avenuel branch, **NEVER** conclude it doesn't exist based on the missing business type. Instead, interpret it as a request for **'VIP Lounge'** or **'Lounge'**. Proceed to use `search_stores` with search_term='Lounge' (라운지) to find the actual VIP facilities available at that location. **When to use**: • To check if a location supports a specific business type. • To understand the store structure (e.g., Suwon has Department Store + Shopping Mall).

**✅ USE THIS TOOL when large category (대분류) is 'F&B' or user asks about food/restaurants/dining.** Search for FOOD & BEVERAGE RESTAURANTS AND CAFES ONLY in Lotte Department Store. **WHEN TO USE - User asks about**: • F&B brands: '엔제리너스', '스타벅스', '투썸플레이스', '빕스', '애슐리', '아웃백' • Food/restaurants/dining: '식당', '맛집', 'restaurant' • Specific cuisines: '한식' (Korean), '중식' (Chinese), '일식' (Japanese), '양식' (Western) • Bakeries/cafes: '빵집', '제과점', '카페', 'cafe', 'bakery', '베이커리' • Desserts: '디저트', 'dessert' • Menu items: '자장면', '피자', '파스타', '커피' • ANY F&B category: When lookup_available_categories shows the category under 'F&B' large category **DO NOT USE for**: • Product brands (non-F&B): '나이키', '루이비통' → Use search_stores • Product categories: '여성패션', '화장품' → Use search_stores • Facilities/lounges: '라운지' (Lounge), '에비뉴엘 라운지' (Avenuel Lounge = VIP Lounge), '안내/GIFT' (Customer Service) → Use search_stores ⚠️ **CRITICAL DISTINCTION - 'Avenuel' (에비뉴엘) has TWO different meanings**: 1. **Building type** (business_type parameter): Avenuel luxury shopping mall (separate building/store format) 2. **VIP Facility name**: 'Avenuel Lounge' (에비뉴엘 라운지) is a VIP lounge FACILITY → Use search_stores, NOT this tool • Example: '수원점 에비뉴엘 라운지 있어?' → Use search_stores with search_term='Lounge', NOT search_fnb_stores **Parameters**: • location (e.g., '본점', '잠실점') • business_type: BUILDING FORMAT TYPE (백화점, 에비뉴엘, etc.) - NOT a facility or category • search_type: 'brand' for F&B BRAND NAME (엔제리너스, 스타벅스), 'category' for CUISINE TYPE (한식, 카페), or 'menu' for SPECIFIC DISHES (자장면, 피자) • search_term: FOOD-RELATED term only (supports comma-separated for category/menu: '한식,중식' or '피자,파스타') **RECOMMENDED**: If uncertain about location/business_type, call lookup_available_locations first to verify. Returns restaurant details with menu information.

Get operating hours for Lotte Department Store locations. **Parameters**: location (e.g., '본점', '잠실점'), business_type (default: '백화점'), date (YYYYMMDD). **IMPORTANT**: Call lookup_available_locations first to verify location and business_type combination. Returns today's hours and any special holiday hours. **ALSO USE FOR**: • General location information: '김포공항점 정보', '본점에 대해 알려줘' • Broad questions about brands: '김포공항점에 어떤 브랜드 있어?' → Use this tool to provide location overview, then suggest using search_stores for specific brand searches.

**⚠️ CRITICAL TOOL SELECTION RULE**: If the large category (대분류) is 'F&B' or user asks about food/restaurants/dining, you MUST use search_fnb_stores instead. This tool is ONLY for product stores and facilities, NOT for F&B. Search for PRODUCT STORES and FACILITIES in Lotte Department Store. **USE THIS TOOL FOR**: • Brand search: '나이키', '루이비통', 'ZARA', 'Chanel' • Product categories: '여성패션', '화장품', '신발', '가방' • Facilities/amenities: '라운지(=에비뉴엘 라운지=VIP 라운지)', '안내/GIFT(=고객상담실)', '주차장', '키오스크' **⚠️ SPECIAL HANDLING: 'Avenuel Lounge' (에비뉴엘 라운지)**: • **User Intent**: Users often use 'Avenuel Lounge' as a generic term for 'VIP Lounge', regardless of whether the branch has an 'Avenuel' store. • **Action**: If user asks for 'Avenuel Lounge', ALWAYS search for **'Lounge' (라운지)** as the search_term. Do NOT search for 'Avenuel Lounge' literally unless you are sure it exists. Searching for 'Lounge' will return all VIP facilities (VIP Lounge, MVG Lounge, etc.). • **Example**: 'Suwon Avenuel Lounge' → Search 'Lounge' at Suwon → Returns 'VIP Lounge', 'Excellent Lounge'. **❌ NEVER USE for F&B**: • Bakeries/cafes: '빵집', '제과점', '카페', 'bakery', 'cafe' • Restaurants: '한식당', '중식당', '일식당', '양식당', 'restaurant' • Desserts: '디저트', 'dessert', '베이커리' • Food categories: '한식', '중식', '일식', '양식' → Use search_fnb_stores for ALL food/restaurant queries. **Parameters**: location (e.g., '본점', '잠실점'), business_type (default: '백화점'), search_type ('brand' or 'category'), search_term (supports comma-separated: '루이비통,Louis Vuitton'). **RECOMMENDED WORKFLOW**: 1. If uncertain about location/business_type → Call lookup_available_locations first. 2. For category search, if unsure if it's F&B → Call lookup_available_categories to check. 3. If category is under 'F&B' large category → Use search_fnb_stores instead. 4. Then call this tool with correct parameters. Returns store information including floor location, contact details, and URLs.