Missive

Search conversations across all connected accounts (email, chat, etc.). NEVER use this tool if the user didn't provide a search term string, use `get_conversations` instead. Supports filtering by email filters, internal/external scopes, and shared labels. If you need then to get full conversation content, use `get_conversations` with the conversation IDs. CRITICAL: This is KEYWORD search, NOT semantic search. Multi-word queries require ALL words to appear in the email - this usually FAILS. QUERY STRATEGY: 1. Extract the CORE searchable noun from the user's request 2. IGNORE qualifiers: "my", "last", "recent", "the", "about", "for" - these hurt the search 3. Use FILTERS (date, email) to narrow - not more keywords 4. If no/wrong results, expand to SYNONYMS (see below) SYNONYM EXPANSION - Start with most likely term, expand if no/wrong results: - invoice → receipt → bill → statement - quote → estimate → proposal → pricing - shipping → delivery → tracking → shipment - contract → agreement → terms - payment → paid → transaction → charge - order → purchase → confirmation EXAMPLES - User request → Correct approach: "Find my last utility invoice" → Start: query: "invoice" + since filter → No/wrong results? Try "bill", then "statement" "What was the contractor's quote?" → Start: query: "quote" → No/wrong results? Try "estimate", then "proposal" WRONG: query: "last utility invoice" (0 results - emails don't contain "last") RIGHT: query: "invoice" + filters → no/wrong results → try "bill" → try "statement" AVAILABLE FILTERS: - `email`: Conversations involving this address (sender OR recipient) - `from`/`to`: Specific email header fields - `since`/`before`: Date range (YYYY-MM-DD) - `has_attachments`: Only with attachments - `search_in_internal`: Search comments/posts/drafts only - `search_in_external`: Search emails/messages only - `mailbox_id`: Search conversations in the specified mailbox. Only pass the mailbox ID from the mailbox or team record, otherwise use `search_mailboxes` tool first. If you're asked to get a conversation in a specific mailbox, always use this parameter. Note: A conversation can have both internal comments AND external emails/messages. WORKFLOW: 1. Search with most likely term + filters 2. If done="false" → call get_search_results with search_id for more results 3. If too many results → add email/date filters 4. If no/wrong results → try next synonym from the list above 5. Once you have results → use get_conversations to fetch full content If you're unsure about filters, ASK the user for clarification rather than running a broad search. A narrow search that misses some results is better than a broad search that returns thousands. ASYNC BEHAVIOR: Search runs across multiple sources (Gmail, Office365, etc.). Initial results return quickly, but if done="false", call get_search_results with the returned search_id to get additional results as they arrive.

Search unified and label mailboxes. It does not search conversations within these mailboxes, only mailboxes themselves. Does not return individual team mailboxes, retrieve them through a team record if needed. One of `query` or `types` is required. When `query` is provided, `types` is forced to "label" (to search only non-system folders). If you need to find an email account, use the `email_account_query` parameter with `types: ['all']`

Search canned responses by semantic similarity. Use this to find relevant templates, policies, or pre-written replies that can help answer a question.

Search shared labels across all user organizations. At least one of `query`, `label_ids`, or `parent_label_ids` is required.

Search teams across all user organizations. At least one of `query`, `team_ids`, or `organization_ids` is required.