Atender

Use this when a person asks how many people a customer support team needs at one moment to answer a share of conversations within a time limit, or wants to compare cases (more volume, a merged queue, a share resolved by an AI). It uses a queue model (Erlang C), so the answer changes with the promised response time. Do not use it for shift plans over a week or for costs. Give one scenario per queue.

estimate_support_staffing

Use this when the person asks which Atender workspace they are signed in to, or what their role is there. It returns the workspace name and the role of the signed-in person, nothing else.

get_connected_workspace

Use this when a person asks what Atender can do or how a part of Atender works: channels, Agent Stacks, handover to a person, the inbox, the knowledge base, analytics, voice, automations, setup. It searches Atender's published help articles and returns the matching passages with a link to each article. Do not use it for a person's own workspace data, and do not use it for prices or plans.

search_atender_help

Use this when a person asks whether Atender has an API for something, or how to connect another system to Atender: which call to use, its path, and the permission it needs. It searches the published description of the Atender public API and returns the matching calls with a link to the reference of each one. It does not call the API and reads no workspace data. Do not use it for questions about product features; use search_atender_help for those.

search_atender_api