ChatGPT Plugin

Chatway Customer Support

Customer support & live chat

Brand: Chatway

Category: Customer Support
Primary Subcategory: AI Chat & Messaging Agents

Integration details

Description

Connect ChatGPT to Chatway, an omnichannel customer support platform that brings website live chat, WhatsApp, Instagram, Facebook Messenger, and email into one shared inbox. Use AI to manage customer support directly from ChatGPT. Review and triage conversations, find contacts and conversation history, summarize customer issues, search your knowledge base, and draft or send context-aware replies. Manage support workflows by adding private notes and tags, assigning conversations to teammates, resolving or reopening conversations, and requesting human handoff when needed. Chatway supports AI agents through MCP, API, and webhooks, enabling businesses to automate customer support and connect their existing workflows. Chatway is available on the web and through iOS and Android apps. The plugin only accesses data and performs actions permitted by the connected Chatway workspace. The plugin does not manage billing or subscriptions, send SMS messages, or perform actions in external CRM systems.

Integration type: Plugin
Verification status: Not applicable
Platform: ChatGPT
Category: Customer Support
Primary Subcategory: AI Chat & Messaging Agents
Secondary Subcategories: None listed
Brand: Chatway
Access: Account required
First tracked: 2026-11-04
Tool count: 22
Market: US

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Primary Subcategory

Competing in ChatGPT AI Chat & Messaging Agents

View Category

Listed in alphabetical order

Primary Subcategory

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Tools

22 tools agents can invoke

Attach a named tag to the visitor/contact associated with a Chatway conversation. If supported by Chatway, the tag may be created when it does not already exist. Use `list-tags` first to reuse an existing tag name, and `remove-tag` to undo.
add-tag
Create a custom field, if necessary, and set its value on a Chatway visitor/contact. Use `update-custom-data` when the field already exists. Use `list-custom-fields` to see existing field names.
add-custom-data
Add a private internal note to a Chatway conversation. The note is visible to authorized teammates and is not sent to the customer. Use `send-message` instead when the customer should see the text.
add-note
Assign or unassign an agent on one or more Chatway conversations. Identify the agent by UUID or an unambiguous name/email query, send all conversation UUIDs in one call, and obtain user confirmation before changing assignments. Use `list-agents` only when an `agent_query` match is ambiguous.
assign-conversation
Check whether the current MCP session has an active Chatway connection. Use this when Chatway inbox tools are unavailable or authentication may have expired.
check-connection
Retrieve one Chatway visitor/contact profile by visitor UUID, including the profile data available to the authenticated connection. Use this when you already have the visitor UUID (for example `contact.id` from `get-conversation`); otherwise find the contact with `search-contacts`.
get-visitor
Retrieve one accessible Chatway conversation by UUID, including its status, contact, channel information, and assigned agents. This does not return the full message history. Use this when you already have a conversation UUID; use `list-conversation-messages` to read the messages.
get-conversation
List messages from one accessible Chatway conversation, newest first. Supports pagination and optional inclusion of system messages and private/internal message types. Read the history before summarizing or replying; page back to older messages with `before_sort_number`.
list-conversation-messages
List accessible Chatway conversations newest first, optionally filtered by resolved status. Returns conversation metadata and a latest-message preview; use `list-conversation-messages` to read full message history. Use `search-conversations` to find a specific conversation by subject, URL, or contact instead of paging through the list.
list-conversations
List the custom-field definitions available to the authenticated Chatway team. This does not return field values for a particular visitor. Use this before `add-custom-data` or `update-custom-data` to reuse existing field names.
list-custom-fields
List or search Chatway teammates by name or email. Use this to obtain an unambiguous agent UUID before assigning conversations. Not needed when `assign-conversation` can match the agent directly by name or email with `agent_query`.
list-agents
List the tags available to the authenticated Chatway team, including their names and colors. Use this before `add-tag` to reuse an existing tag name.
list-tags
Remove a named tag from the visitor/contact associated with a Chatway conversation. This is destructive and requires user confirmation. Use `list-tags` to check the exact tag name.
remove-tag
Remove a named custom-field value from a Chatway visitor/contact. This is destructive and requires user confirmation. Use `update-custom-data` instead when the value should change rather than be removed.
remove-custom-data
Request human-agent handoff for a Chatway conversation that is currently handled by a Chatway AI assistant. Returns an error if no AI assistant is assigned to the conversation; in that case, assign a teammate with `assign-conversation` or add a private note instead. This records a handoff request but does not guarantee that a human has joined or replied. Use it when the customer asks for a person or the request cannot be handled with the available tools; after handoff, do not reply with `send-message`.
handoff-to-human
Mark one or more Chatway conversations as resolved. Send all target conversation UUIDs in one call. This is destructive and requires user confirmation. Use `unresolve-conversation` to reopen conversations.
resolve-conversation
Search accessible Chatway contacts by name, email address, or phone number. Returns matching contact records but does not search conversation messages. Use `get-visitor` instead when you already have the contact's UUID.
search-contacts
Search accessible Chatway conversations by email subject, origin URL, or contact name/email. This does not search message bodies; use returned conversation IDs to retrieve messages. Use `list-conversations` to browse recent conversations or filter them by status.
search-conversations
Search the authenticated team’s Chatway knowledge-base questions and answers. Use the returned content to answer or draft a response without inventing unsupported information. Use it before drafting a reply with `send-message` so answers match the team's own content.
search-knowledge-base
Send a customer-visible reply to a Chatway conversation as the authenticated agent. This creates an external side effect; do not use it when the user only asks for a draft or after human handoff has been requested. Use `add-note` for internal comments.
send-message
Reopen one or more resolved Chatway conversations. Send all target conversation UUIDs in one call and obtain user confirmation before changing their status. Use `resolve-conversation` to close them again.
unresolve-conversation
Replace the value of an existing custom field on a Chatway visitor/contact. Use `add-custom-data` when the field does not exist. Use `list-custom-fields` to check the exact field name first.
update-custom-data

FAQs

Chatway Customer Support ChatGPT Plugin FAQ

How the directory, categories and Discoverability Score work.

Read the methodology

How do I improve Chatway Customer Support's ChatGPT Plugin discoverability?

The levers are the listing surface agents actually read: names, descriptions, keywords, tool metadata, and registry health. Which lever matters depends on where discovery breaks, which is what continuous measurement shows.

What are Chatway Customer Support alternatives on ChatGPT?

As of 2026-11-04, Chatway Customer Support competes with Actually Asked, Aide, Alhena AI, Asyntai, Bedones, Bravos AI, BubblaV AI Chatbot, call4me and 43 more in ChatGPT AI Chat & Messaging Agents, ranked by public Discoverability Score.

Where is this profile measured?

This profile uses the geography attached to the latest public registry snapshot: US. Locale tags are intentionally omitted.