EPAV Desk

Sends the shopper's message to the support chat of a store connected to EPAV Desk and returns the store's reply. The store's own support assistant answers from the store's knowledge base, the same way as in the chat on the store's website, and can hand the conversation to the store's team. The message appears in the store's support panel and cannot be withdrawn. While the store is still answering the shopper's previous message in the same conversation, the new message is not sent and the result says so. Use this when the shopper wants to ask a store about its products, prices, orders, delivery, returns or other store matters. The reply text is written by the store's assistant or team. A reply usually takes 5 to 30 seconds; when the store has not replied within 40 seconds, the result says so and the reply arrives later through get_store_replies. Do not use for questions that are not about a specific store.

ask_store

Returns new replies in an existing conversation with a store: an answer from the store's assistant that took longer than ask_store waited, or an answer from the store's team after a handover. Use this when the shopper asks whether the store has replied. Reads the conversation and sends nothing to the store.

get_store_replies

Looks up online stores connected to EPAV Desk by store name, website address or EPAV Desk address. Use this when the shopper names a specific store and wants to ask that store something. Returns up to five matching stores with their store id, name and website. The catalog lists only stores that answer shoppers through EPAV Desk and holds no products or prices; stores that are not connected are not in the results. Do not use for finding products, searching shops across the web or comparing prices between shops.

find_store