Pivony

Pivony is a consumer intelligence and voice-of-customer platform. It collects customer feedback — online reviews, app store reviews, surveys, support tickets and social posts — and analyzes it into topics, sentiment, ratings, NPS and root causes. The Pivony connector lets Claude answer questions about your customers with your own Pivony data instead of exports: • Headline metrics for any dashboard, hotel, branch or channel: review count, sentiment, rating, NPS, topics and complaint topics • Daily trends and the topics rising or falling against the previous period • Analyzed root causes behind complaints, with recommendations • Real review quotes, filtered by topic and sentiment, or found by keyword • Sonic Advisor, Pivony's CX analyst, for deeper questions It can also act on what it finds, with the user's permission: draft, publish and close surveys, add KPIs and alarms, open a dashboard for an app's store reviews, and group dashboards by brand for competitor analysis. Every action stays within the organization's Pivony plan; nothing is deleted, and plans, accounts and teams are never changed from Claude. Everyone signs in with their own Pivony account over OAuth, approves what Claude may do, and sees only the dashboards they can open in Pivony. Requires a Pivony account in an organization with the Pivony MCP add-on.