Claude Connector

RT (Request Tracker)

MCP server for RT (Request Tracker) — search tickets, manage queues, add comments and replies, and update ticket fields.

View in the Claude registry

Brand: Request Tracker

Category: Customer Support
Primary Subcategory: Helpdesk & Ticketing Platforms

Integration details

Description

Connects Claude to a live RT (Request Tracker) instance via the REST2 API. Supports searching tickets with TicketSQL, reading ticket details and history, creating and updating tickets (including custom fields, custom roles, links, and date fields), adding comments and replies, and looking up queues and users.

Integration type: Connector
Verification status: Verified connector
Platform: Claude
Category: Customer Support
Primary Subcategory: Helpdesk & Ticketing Platforms
Secondary Subcategories: None listed
Brand: Request Tracker
Access: Unknown
First tracked: 2026-03-31
Tool count: 17
Market: US

Agent DiscoverabilityClaude Discoverability Score

RT (Request Tracker) isn’t discoverable through Claude’s Connector picker

It runs as a local Claude Desktop Extension, so Claude cannot surface or score it there today.

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What the current score measures

Claude showing a list of relevant Connectors in a conversation

Remote Connectors Claude can surface from the Connector picker.

How this score is measured

Primary Subcategory

Helpdesk & Ticketing Platforms

View Category

AcornReplyPending VerificationGet notified

Atlassian MCP9/100

bFocusPending VerificationGet notified

BrandwisePending VerificationGet notified

BugHerdPending VerificationGet notified

—RT (Request Tracker)Local Extension · Not scored

Tools

17 tools agents can invoke

Add an internal comment to a ticket (not visible to the requestor)
Send a reply (correspondence) on a ticket, visible to the requestor
Create a new ticket in RT
Retrieve a single attachment by ID
Get the RT user account associated with the configured auth token
Get details about a specific queue by ID or name
Get custom field definitions and lifecycle name for a queue
Get detailed information about a specific ticket by its ID
List all attachments on a ticket
Get the transaction history for a ticket
Returns the TicketSQL grammar reference for RT 6.0.3
Get the full details of a single transaction including decoded message content
List all available queues
Search for RT users by name or email address
Save an attachment to a local file
Search for tickets using RT's TicketSQL query language
Update fields on an existing ticket

FAQs

RT (Request Tracker) Claude Connector FAQ

How the directory, categories and Discoverability Score work.

Read the methodology

How do I improve RT (Request Tracker)'s Claude Connector discoverability?

The levers are the listing surface agents actually read: names, descriptions, keywords, tool metadata, and registry health. Which lever matters depends on where discovery breaks, which is what continuous measurement shows.

What are RT (Request Tracker) alternatives on Claude?

As of 2026-11-02, RT (Request Tracker) competes with Zoho Desk, Chatbase, Freshservice, Pylon, Risotto, Richpanel AI, Linear, Unthread and 44 more in Claude Helpdesk & Ticketing Platforms, ranked by public Discoverability Score.

Where is this profile measured?

This profile uses the geography attached to the latest public registry snapshot: US. Locale tags are intentionally omitted.